Our postal address is:

Guyzance Hall Limited
Tedsmore Hall
West Felton
SY11 4HD

Guyzance Hall Limited, also operating as the Robert Parker Collection, (“We”) take the confidentiality and protection of your data very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you.
When you visit, register or order products or services on www.robertparkercollection.co.uk or the individual member hotels:

Doxford Hall
Dalhousie Castle
Eshott Hall
Ednam House Hotel
The Wordsworth Hotel

  • You may be asked to provide information about yourself including your name, contact details and credit or debit card information.
  • For each visitor to our website, our web server automatically recognises information regarding the domain or email address, we may also collect this information about the usage of our website in addition to information about you from messages you post to the website and emails or letters you send to us.
  • To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of information

  • Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. 
We aggregate information on what pages visitors access or visit, information volunteered by visitors, such as survey information and/or site registrations.
  • The information we collect is used to improve the content of our website, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website. This information is not shared with other organisations for commercial purposes.
  • Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an email including your name and telephone number to info@robertparkercollection.co.uk
  • From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
  • Disclosure of information
  • We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • We may share your information with selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; search engine providers that assist us in the improvement and optimisation of our website.
  • We may disclose your personal information to third parties, including: in the event that we sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; if Guyzance Hall Limited is acquired by a third party, in which case personal data held by its customers will be one of the transferred assets.
  • With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
    Your Rights
  • Upon request we provide website visitors with access to contact information (e.g. name, address, telephone number) that we maintain about them. Consumers can access this information or amend the information by sending an email to info@robertparkercollection.co.uk or telephone on 01691 611010.

Our postal address is:

Guyzance Hall Limited
Tedsmore Hall
West Felton,
SY11 4HD

If you feel that this website is not following its stated information policy, you may contact us at any of the above postal or email addresses or telephone number.